Return Policy

RETURN POLICY 

Deposits on Incoming Stock Merchandise: 

To secure incoming stock, a deposit equal to 50% of the merchandise value is required. Deposits, excluding those for special orders, are fully refundable prior to delivery or pickup, provided the merchandise has not been stored for more than 60 days. Deposits on merchandise stored for over 60 days are non-refundable. Refunds for deposits will be processed to the original payment method. Cash deposits will be refunded by check to the payer's address. 

Custom Order Deposit and Return Conditions: 

Deposits for Custom Order items are non-refundable. Custom ordered items, tailored specifically for you, cannot be exchanged, refunded, or canceled. 

General Merchandise Return Conditions: 

Merchandise purchased from our stock may be returned within 10 days of receipt, provided it remains in its original factory packaging and is in "new" condition, for a full refund. Unpacked or opened merchandise returned within 10 days of receipt is subject to a 25% restocking fee, contingent upon the products being undamaged. Items outside of our 10 day return period are considered final sale and are not eligible for a return. 

Rugs, Bedding and Mattresses Return Conditions: 

For hygienic reasons, rugs and bedding accessories such as linens, pillows, and mattress pads cannot be returned and are deemed final sale. Mattresses may only be returned unopened in their original factory packaging within 10 days of receipt. Opened mattresses are not eligible for a return and considered final sale. Special order mattresses cannot be returned. 

"As-Is" and "Final Sale" Items: 

Items labeled as "AS-IS" or "FINAL SALE" are sold in their current condition and are not eligible for return. 

Delivery and Fees: 

Delivery fees for completed deliveries are non-refundable. 

Returns Requiring Curbside Pick-Up: 

Merchandise returns requiring curbside pickup are subject to a $99 fee. Additionally, restocking fees of 25% apply if the product is not returned in its original factory packaging in "new" condition. 

Local In-Home Pick-Up Fees: 

Merchandise returns for items previously delivered and set up at home are subject to a $99 fee. A restocking fee of 25% also applies. 

Rural Curbside Pick-Up Fees: 

Merchandise returns requiring curbside pick-up in rural areas are subject to a fee. Please consult the Rural Delivery Fee chart for the applicable fee. Restocking fees of 25% also apply if the product is not returned in its original factory packaging in "new" condition. 

Rural In-Home Pick-Up Fees: 

Merchandise returns for items previously delivered and set up in rural homes are subject to a fee. Please consult the Rural Delivery Fee chart for the applicable fee. Additionally, a restocking fee of 25% applies.