Help Center

Frequently Asked Questions

Browse our FAQ below for quick answers about delivery, financing, custom orders, and visiting our Calgary & Airdrie showrooms. If your question is not covered, reach us through our Contact page.

Shopping at Perfect Home

Our showroom hours vary slightly by location. Our Calgary showroom is open Monday to Friday 10am–7pm, Saturday 10am–6pm, and Sunday 11am–5pm. Our Airdrie showroom is open Monday to Saturday 10am–6pm and Sunday 11am–5pm. We always recommend checking our Store Locations page for the most up-to-date hours, especially around holidays.

Perfect Home has you covered for your entire home including living room (sofas, sectionals, accent chairs, tables), dining room tables and chairs, bedroom furniture, kids & teens, and mattresses as well as home décor items from lamps to plants to a large selection of area rugs. You can browse our collections online or visit one of our showrooms to see everything in person.

Our Over 87,000 sqft of Retail & Warehouse Space Stocked with Furniture (Calgary & Airdrie combined) showrooms carry a large selection of products that we rotate frequently to provide you with the latest styles and trends, many that you can take home today. Our website carries many more options than our showrooms in order to satisfy a wide range of tastes and styles. Product on our website can be ordered and delivered to you within the manufacturer’s standard lead-time.

We curate a selection of quality furniture from top Canadian and North American manufacturers as well as popular international manufacturers. Our team would be happy to explain our different options including those that can be special ordered and customized.

Delivery & Pickup

We are proud to service Calgary, Airdrie and many other Central and Southern Alberta communities. We offer various delivery options including our “Curbside” delivery where we deliver the wrapped product to your front door or garage door. With our “Drop” delivery, we place the wrapped product in the correct room and finally for a hands-free, white glove option, we offer our VIP delivery service where your product is delivered, assembled and all packaging removed.

You bet! — Our team is happy to arrange a transfer of your product from our warehouse and call you once it is ready for pick-up.

Yes! — We offer a number of delivery options including our VIP delivery service where your product will be assembled in the room of your choice and all packaging will be removed from the premises. Ask your sales associate for details.

If you purchase an item that we have in stock, we can typically arrange a delivery within 5–7 days however this is dependent on the volume of deliveries we are currently managing. The delivery of custom items can vary greatly from one manufacturer to the other based on their production and shipping timeframes. Once your custom item arrives at our warehouse our delivery coordinator will contact you and schedule your delivery date.

Custom & Special Orders

Yes! — We work with a number of trusted Canadian and North American manufacturing partners to offer custom and special-order furniture including sofas, sectionals, dining and bedroom pieces. Many options can be tailored with your choice of fabric, leather, finishes and dimensions. Visit our Calgary or Airdrie showroom and our team will guide you through the process.

Custom timelines can vary depending on the manufacturer, production timelines and where the product is being shipped from but most custom upholstery pieces typically take between 8–16 weeks. Some programs have faster turnaround times and some are slower. Speak to your sales associate for the current estimated lead times provided by your manufacturer of choice.

Because custom pieces are made specifically for you, changes or cancellations may be limited once production has started.

Absolutely! — Feel free to bring in inspiration photos, Pinterest ideas, room pictures or fabric swatches. Our team will work with you to match your vision as closely as possible with the options available through our manufacturing partners.

Financing & Payment

We accept all major credit cards, debit and cash in store. Online, we also offer convenient checkout options including Shop Pay (with instalments where available).

Yes! — We offer flexible financing options so you can enjoy your new furniture now and pay later! Visit our financing page or speak with one of our team members in store to learn more about current offers.

Yes — We regularly run promotions both online and in store. Be sure to check out our Current Sales page, visit one of our showrooms, or sign up for our newsletter to stay up to date on the latest deals.

Most custom and special-order pieces require a deposit at time of order, with the balance due before delivery. Your sales associate will confirm all details with you in writing before placing the order.

Returns, Refunds & Warranty

We recommend reviewing our return policy page for full details. Visiting one of our showrooms to see and try products in person can help ensure you’re making the right choice. Please note that certain items like mattresses, custom orders and clearance pieces may have specific conditions.

Refunds and exchanges are handled according to our return policy. Custom and special-order pieces follow their own guidelines, which will be clearly explained before purchase.

Most manufacturers will offer a one year warranty and some offer an extended warranty. For those wanting extra protection from accidents and damage, we offer industry leading 5 Year Protection Plans through Guardsman. Your sales associate will be happy to explain what the manufacturer covers as well as the benefits of our protection plans.

Many of our mattress brands offer a comfort exchange program within a set timeframe. Our team will help guide you through your options and explain any available guarantees before you make your purchase.

Visiting Our Showrooms

We have two locations and have proudly been locally owned since 2000. Calgary — 48 Heritage Gate SE; Airdrie — #150, 2771 Main Street S. Visit our Store Locations page for hours, directions and more details.

Yes! — In addition to Calgary and Airdrie, we deliver to many surrounding communities including Okotoks, Cochrane, Chestermere, Strathmore, Crossfield, Carstairs and more.

Absolutely — Our showrooms feature a large selection of sofas and sectionals so you can sit, feel fabrics and find the perfect fit for your space. You can also browse online ahead of your visit.

We’re proud to have a 4.8★ rating at our Calgary store, a 4.8★ at our Airdrie store and our Delivery and Warehouse team has a 4.9★ across thousands of Google reviews. We always encourage customers to read our reviews and then come experience our showroom in person.

Yes! — Both locations offer free on-site parking.

Still Have Questions?

We're Here to Help — In Person, by Phone, or Online

Our Calgary & Airdrie teams are happy to walk you through sizing, fabric, financing, custom builds, and more.

Calgary +1 (403) 265-2638 · Airdrie +1 (587) 254-1111 · 4.8★ Calgary · 4.8★ Airdrie · 3,600+ Google Reviews

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